Policies & Legal

Returns, Refunds & the Meet You Halfway Promise

Because Stretch Mark Repair is a topical personal-care product, opened or used products are not eligible for a standard return. Please contact us before sending any product back. Unauthorized returns may not be accepted.

Unopened products

Unopened, unused products may be eligible for return after review. Contact us promptly with your order number and reason for the request. We will confirm whether the item is eligible and provide return instructions. Unless required by law or caused by our error, return shipping may be the customer’s responsibility.

Damaged, defective, or incorrect items

Email hello@stretchmarkrepair.com within 7 days of delivery. Include your order number and clear photographs of the product, label, shipping package, and damage or error. After review, we may provide a replacement, store credit, refund, or another appropriate resolution.

Order changes and cancellations

Contact us as soon as possible. We will make a reasonable effort to update or cancel an order that has not entered fulfillment, but changes are not guaranteed once processing begins.

The Meet You Halfway Promise

The Meet You Halfway Promise is separate from a standard return. It provides a defined 50% refund of the qualifying product price when the published eligibility requirements are met.

• One jar: use the product for approximately 30 days and submit the request between days 30 and 45 after delivery.
• Two-pack: complete approximately 8 weeks of use and submit the request between days 56 and 75 after delivery.
• The qualifying order must have been purchased directly from StretchMarkRepair.com.
• A short product-experience form must be completed during the applicable request window.
• Each qualifying paid order may be submitted separately, but only one Meet You Halfway request may be approved for the same order.
• Journey Pricing orders qualify based on the product amount actually paid.
• A FREE Journey reward has a qualifying product price of $0 and does not create a cash results-based refund. Damaged, defective, incorrect, or delivery concerns remain covered through customer care.
• Cancelled, failed, fully refunded, and item-refunded orders do not qualify or advance Journey Pricing.

The qualifying product price means the product amount actually paid after discounts. Journey-priced orders qualify based on the amount actually paid. The refund does not include shipping, taxes, route or package protection, gift cards, promotional credits, or unrelated products unless required by law.

We use the experience-form information to verify eligibility, process the refund, understand how the product was used, improve the formula and customer experience, and identify possible safety concerns.

Damaged, defective, incorrect, or safety-related concerns follow separate customer-care procedures and may require different information or timing.

Read the full Meet You Halfway Promise

Refund processing

After the qualifying purchase and request window are verified, the 50% refund is issued to the original payment method when available. Your bank or card issuer controls when the credit appears. We do not promise a specific bank-processing time.

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Shipping & Delivery

We currently fulfill orders to eligible United States addresses accepted at checkout. Free shipping may be offered as displayed on the product, cart, or checkout page. We do not currently offer international shipping unless a destination and shipping method are expressly available at checkout.

Processing and delivery estimates

Most orders are prepared within 1–3 business days. Sundays, holidays, high-volume periods, severe weather, inventory events, or carrier disruptions may add time. Delivery estimates are provided for convenience and are not guaranteed.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address is incorrect. We cannot guarantee changes after fulfillment begins and may require repayment of shipping costs when an order must be resent because of an address supplied incorrectly by the customer.

Tracking, delays, and delivery

When tracking is available, it will be sent to the email address associated with the order. Carrier scans and estimated delivery dates are controlled by the carrier. A delay alone does not automatically mean a package is lost.

Lost, stolen, or returned packages

Contact us if tracking shows an unusual delay, delivery to the wrong location, or return to sender. We may ask the carrier to investigate and may require reasonable documentation. Resolutions depend on the circumstances, carrier findings, address accuracy, and applicable law.

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Terms of Purchase & Website Use

These terms form an agreement between you and StretchMarkRepair, LLC when you access StretchMarkRepair.com, place an order, submit content, or use our services. By completing a purchase, you confirm that you have reviewed and agree to these terms, including the Returns and Refunds section above.

Eligibility and accurate information

You must be legally able to enter a binding agreement and provide accurate billing, shipping, contact, and payment information. You may not use the site for fraud, unlawful activity, interference, unauthorized access, or infringement of another person’s rights.

Products and cosmetic expectations

Stretch Mark Repair is a cosmetic personal-care product. Website information is educational and is not medical advice, diagnosis, or treatment. Individual appearance and comfort results vary. No statement should be understood as a promise to erase stretch marks, scars, or other skin features.

Follow the product label and directions. Use externally only, avoid eyes and mucous membranes, do not apply to open or unhealed wounds, patch test when appropriate, and discontinue use if irritation occurs. Seek qualified medical advice for persistent symptoms, pregnancy-related questions, active wounds, infection, allergy concerns, or other medical conditions.

Orders, pricing, and availability

An order confirmation acknowledges receipt of your order but does not require us to accept or fulfill it. We may decline, limit, cancel, or correct an order for suspected fraud, payment problems, inventory shortages, pricing or content errors, legal restrictions, or other legitimate business reasons. If we cancel an order after payment, we will issue an appropriate refund.

Prices, promotions, product availability, and free-shipping offers may change. Coupons and promotions may have additional terms and may not be combined unless expressly stated. Taxes are calculated as required and shown at checkout.

Journey Pricing: Journey Pricing is an account-based manual reorder program for the Stretch Mark Repair Cream two-pack. The current progression is $149.99 for the first qualifying two-pack, $119.99 for the second, FREE for the third, and $89.99 for the next and future qualifying two-packs. An account is required so order history can be verified and the correct price applied. Journey Pricing does not create automatic delivery, recurring billing, or authorization for future charges. Customers order only when ready. One qualifying two-pack is allowed per Journey-priced order. Cancelled, failed, fully refunded, and item-refunded orders do not advance the progression. Journey prices generally may not be combined with coupons or other promotions unless expressly stated.

Payments

By submitting payment information, you authorize our payment providers to charge the total shown at checkout. Payment information is processed by third-party payment providers; we do not store full card numbers on our website. Chargebacks should not be used as a substitute for contacting us about a good-faith customer-service issue.

Reviews, photos, and other submissions

Any review or feedback you submit must reflect your honest experience. Do not submit confidential information or content you do not have permission to share. We will not publish customer photographs or personally identifying testimonial details without permission. When you grant us permission to publish content, you give us a nonexclusive, worldwide, royalty-free license to reproduce, format, display, and promote that approved content while preserving its truthful meaning. You may contact us to request that future use stop; prior lawful uses may not be retractable.

Intellectual property

The site’s branding, product images, text, educational materials, graphics, layouts, and other original content are owned by or licensed to StretchMarkRepair, LLC and may not be copied, republished, sold, scraped, or commercially exploited without written permission, except as allowed by law.

Third-party services and links

The site uses third-party services for payments, shipping, hosting, analytics, security, communications, and other operations. Third-party sites and services have their own terms and privacy practices. We are not responsible for content or practices outside our control.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis without warranties beyond those expressly stated. We are not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products where such limitations are lawful. For claims that may lawfully be limited, our aggregate liability will not exceed the amount you paid directly to us for the product or order giving rise to the claim.

Nothing in these terms excludes rights, remedies, warranties, or liabilities that cannot legally be excluded or limited.

Governing law and changes

These terms are governed by the laws of the State of Minnesota, without overriding mandatory consumer protections that apply where you live. If part of these terms is found unenforceable, the remaining provisions continue to apply. We may update these policies prospectively by posting a revised effective date.

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Privacy & Data Policy

This section explains how StretchMarkRepair, LLC collects, uses, discloses, and protects personal information when you visit the site, purchase a product, contact us, join an email list, submit feedback, or otherwise interact with us.

How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers that help process orders, payments, shipping, security, analytics, advertising, and communications.

How we use information

• Process orders, payments, shipping, returns, refunds, and customer support.
• Verify Meet You Halfway eligibility, process qualifying refunds, understand product use, improve the customer experience, and identify safety concerns.
• Provide coupons, requested emails, abandoned-cart reminders, and other communications.
• Operate, personalize, troubleshoot, secure, and improve the website and customer experience.
• Measure site traffic, advertising, promotions, and product interest.
• Prevent fraud, abuse, security incidents, and violations of our terms.
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.

Journey accounts and marketing choices

A customer account may be used to remember qualifying orders, apply earned Journey prices, provide order and account messages, prevent duplicate rewards, and support customer service. Creating an account does not enroll you in auto-ship or authorize future product charges. Marketing emails are optional and may be unsubscribed from separately without affecting your Journey Pricing account.

Skin concerns, health-related messages, and photographs

Because our products relate to skin appearance, messages or photographs you voluntarily submit may reveal information about your body, pregnancy, medical history, or health concerns. Please submit only what is reasonably necessary. We use this information to respond to your request, evaluate a customer-care matter, or for another purpose you clearly authorize. We do not publish such content without appropriate permission.

Who receives information

We may disclose relevant information to service providers that perform work for us, including:

• WooCommerce, WordPress, Jetpack, SiteGround, and related hosting, security, and website-service providers.
• WooPayments, Stripe, banks, card networks, and fraud-prevention providers.
• Shipping carriers, label providers, fulfillment support, and delivery services.
• Email, form, abandoned-cart, customer-support, and review providers.
• Google and other analytics, advertising, product-listing, and performance providers.
• Accountants, insurers, attorneys, regulators, law enforcement, courts, or other parties when reasonably necessary or legally required.
• A buyer, successor, lender, or adviser involved in a proposed or completed merger, financing, restructuring, sale, or transfer of business assets.

We do not knowingly sell personal information for money. Certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under some state laws even when no money changes hands.

Retention and security

We retain information for as long as reasonably necessary for the purposes described here, including order fulfillment, customer service, tax and accounting requirements, fraud prevention, dispute handling, legal compliance, and legitimate business records. Marketing information is retained until you unsubscribe or we no longer need it. We use reasonable administrative, technical, and physical safeguards, but no online system can be guaranteed completely secure.

Your choices and privacy rights

You may unsubscribe from promotional emails using the link in the message. You may also contact us to ask about access, correction, deletion, portability, withdrawal of consent, or opting out of targeted advertising or certain sharing. These rights vary by location and may be subject to verification, exceptions, and recordkeeping obligations.

Where applicable law provides a right to appeal our response to a privacy request, send an appeal to hello@stretchmarkrepair.com with the subject “Privacy Request Appeal” and explain your concern. We will respond as required by applicable law.

Children

The site is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child submitted information may contact us.

United States operations

Our business and website services are operated from the United States. Information may be processed in the United States and other locations where our service providers operate, subject to applicable safeguards and law.

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Cookies, Analytics & Your Choices

Cookies and similar technologies help the store function, keep carts and checkout sessions working, remember preferences, protect against fraud, measure site performance, understand how visitors use pages, and evaluate marketing.

Types of technologies we may use

• Essential: cart, checkout, security, authentication, load balancing, and fraud prevention.
• Functional: saved preferences, forms, accessibility, and customer-experience features.
• Analytics: traffic, page engagement, errors, and site performance.
• Advertising and measurement: campaign attribution, product listings, remarketing, and conversion measurement where enabled.

You can limit many cookies through browser controls, device settings, advertising-platform controls, or a privacy preference signal supported by your browser. Blocking essential cookies may prevent cart or checkout functions from working. Contact us for help with an applicable opt-out request.

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